User Stories
Laura
and Joe just found out they will be having a second baby. This may be a difficult
pregnancy with a c-section delivery. Laura and Joe have a lot of questions
about services and charges for maternity care in the Charleston-Huntington
area. They will use CompareCareWV™
to find:
• The range of charges for a normal delivery;
• The hospitals having experience in C-section deliveries, with or
without complications; and,
• The location of neonatal intensive care units.
Laura clicks on Procedure
on the CompareCareWV™ homepage. A
new page appears and in box 
,
she selects "Pregnancy and Childbirth". In box 
,
she selects "Vaginal delivery normal", and then clicks 
.
Next, in box 
she
will enter her home zip code, choose the distance she is willing to travel
for care and then click .
In box 
, all the
hospitals within that mileage will be listed. Laura can choose some of those
or all of them; then she clicks on 
.
Laura will then see a chart displaying how much the WV hospitals within her
chosen travel range offering maternity services charge for normal births.
Laura could also begin her search by clicking on Hospital
on the CompareCareWV™ homepage. In
box , she will enter
her home zip code, choose the distance she is willing to travel for care
and then click .
In box , all the hospitals
within that mileage will be listed. Laura can choose some of those or all
of them; then she clicks on .
Laura then follows the steps for choosing her procedure of normal delivery
and clicks .
Laura will then see a chart for normal vaginal delivery, but with only her
chosen hospitals listed.
Laura follows the same steps to see what hospitals perform C-section deliveries and how much each charges.
Joe wants to know where the state’s neonatal intensive care units (NICU) are located. Joe clicks on the WV Hospital Services & Department tab on the CompareCareWV™ homepage. In this section, Joe can choose neonatal intensive care to see where the hospitals are located on a map, or he can choose to see all WV hospitals, displayed in a grid, showing which ones have NICUs.
Now, Laura and Joe can make a more informed decision using the information provided by CompareCareWV™.